We hope you will love your new purchase as much as we do, but if you change your mind you have 14 days to return your goods. Should the product have been sent to you by mistake or you receive a product you did not order, Naomi Spirit will pay the shipping charge.
1. Place the item(s) in the original shipping box, or any other solid carton box.
2. Write a note to us about which size/color you’d like to change to or if you want a refund.
3. Always enclose a copy of your order confirmation.
4. Place the notes inside the package.
5. Close the box and tape it securely.
6. Please send with tracking service to:
Naomi Spirit (Shanghai) Ltd
Attn: Naomi Spirit webshop
No. 14, 2768 Lane, Wuzhong Road, Minhang District, Shanghai, China
Post Code: 201105
Purchased items are exchangeable into a different color or pattern.
All exchanges are based on stock availability.
Sale items are non-exchangeable but can be returned for a full refund.
Your refund will be credited to the credit card used for the original purchase.
The customer will pay all shipping charges related to the return or exchanges. A copy of the original receipt/order confirmation has to be enclosed.
Our policy above applies during the sales period with the exception that Naomi Spirit will not allow exchanges.
If you receive a damaged or otherwise faulty product you are entitled to exchange the product for a similar one or if no longer available receive a refund for the cost of your purchase. All claims will be processed within 30 days of receiving the faulty product. The customer will pay all shipping charges related to the return. If the product is faulty we will refund your return shipping cost provide you send with tracking number and enclose a copy of the shipping cost receipt in your return shipment.
A copy of the original receipt/order confirmation has to be enclosed.
Your refund will be credited via the original purchase method.
You may return the goods by any secure transport using tracking service.
Naomi Spirit (Shanghai) Ltd
Attn: Web shop
No. 14, 2768 Lane, Wuzhong Road,
Minhang District, Shanghai, China
Post Code: 201105
If items are classified as faulty, were received damaged or have a manufacturing fault that occurred within a 12 months’ time frame after purchase, please contact us immediately by sending an email to webshop@naomispirit.com
Please note that if you chose to pay by invoice, you will still have to pay the invoice on time and in full. You will be reimbursed when we have processed your return.